1. General Provisions
These General Terms and Conditions regulate the rights and obligations of Glasova, s.r.o., with registered office at Ľudmily Kraskovskej 14, 851 10 Bratislava, Slovak Republic; ID No.: 36790028, VAT No. SK2022394011, tel. +421/902 741 124, e-mail: petra@glaglass.com (hereinafter also referred to as the “Seller”) and the Buyer.
The Seller is the operator of the online shop www.glaglass.com.
The Buyer is a natural or legal person who registers through the Seller’s online shop or orders goods through the Seller’s online shop (hereinafter also referred to as the “Buyer”).
By using the Seller’s online shop and confirming the order, the Buyer agrees to the following these General Terms and Conditions.
2. Ordering
2.1. The Buyer orders the goods through the Seller’s online shop.
The order made in this way shall be considered binding and shall be understood as a distance contract in accordance with the Act on Consumer Protection in Doorstep and Mail Order Sales, as amended from time to time.
2.2. For each order, the buyer must provide name and surname, delivery and billing address, telephone number, e-mail; for natural and legal persons and entrepreneurs, the ID number, VAT number, VAT number, the name of the goods, the number of items (ordering through the seller’s online store meets these conditions automatically).
These data will be used only within the framework of the business relationship between the seller and the buyer and will not be disclosed to a third party (except for the person arranging the transport of the goods), in accordance with the Personal Data Protection Act.
2.3. Upon receipt of the order, the order will be registered in the Seller’s system and at the same time the business relationship between the Seller and the Buyer is established. From this date the order is binding for the buyer.
2.4. The buyer has the right to cancel the order without charge within 24 hours of ordering the goods without giving any reason. Confirmation of cancellation shall be notified by the Seller to the Buyer in writing.
2.5. In the event that the Seller is unable to deliver the ordered goods, the Seller shall have the right to cancel such order. If the amount for the ordered goods has already been paid, the Seller shall send it back to the Buyer by bank transfer.
The validity of the electronic order is subject to its true and complete completion. The sent order is a draft of the purchase contract. The purchase contract is formed by the confirmation of the order by the seller via e-mail.
By submitting an electronic order, the buyer confirms that he/she has read these terms and conditions and that he/she agrees to them. By submitting an electronic order, the Buyer accepts all provisions of the terms and conditions as in force on the date of sending this order, as well as the valid price of the ordered goods listed on the website. The ownership of the goods passes to the buyer upon receipt and payment of the purchase price.
3. Terms of delivery
3.1. Delivery time: the seller sends the goods within 2 working days after placing and paying the order.
3.2. In exceptional cases, when certain types of jewelry components are out of stock, the delivery time may be longer than usual. The customer will be informed of this as soon as possible.
4. Price, payment terms and shipping costs
4.1. The price of the goods is listed on the seller’s website. Seller reserves the right to change prices.
4.2. The buyer makes the payment electronically through the payment gateway Stripe.
4.3. When paying for the goods, the buyer pays the price for the goods + shipping costs.
4.4. Method of transport: the goods are sent via Slovak Post as tracked shipment.
4.5. The amount of the shipping costs is specified in the Payment and delivery section.
5. Withdrawal from the contract and complaint
5.1. The goods must not be damaged upon receipt. Goods are not returnable on delivery. Goods sent in this way will not be accepted and returned.
5.2. If the Buyer complies with the above obligations, the Seller shall take back the goods and, within 7 days from the date of withdrawal, refund the price paid for the Goods or the advance paid by the Buyer for the goods to the Buyer in the manner agreed in advance.
5.3. The Seller reserves the right to cancel the order (withdraw from the contract) or part of it if:
a) the goods/components are not produced or have ceased to be produced
b) the displayed price of the goods was incorrect
6. Concluding provisions
6.1. The Seller reserves the right to change the price. The Seller shall contact the Buyer when the price is changed. The Buyer has the right to cancel the order at such adjusted prices.
6.2. The Buyer declares that before completing or notifying the order, he/she has read these General Terms and Conditions and that he/she agrees to them.
6.3. Notwithstanding any other provision of the Contract, the Seller shall not be liable to the Buyer for any loss of profit, loss of opportunity or any other indirect or consequential loss whether arising from negligence, breach of contract or otherwise.
6.4. These General Terms and Conditions have been formulated and laid down in good faith, in order to comply with the legal conditions and to regulate fair business relations between the Seller and the Buyer. In the event that any provisions of these terms and conditions are found by the competent authorities of the Slovak Republic to be invalid or unenforceable, in whole or in part, the validity and enforceability of the remaining provisions and the remaining parts of the relevant provision shall remain unaffected thereby.
6.5. The rights of the buyer (consumer) in relation to the seller arising from the Consumer Protection Act No. 634/1992 Coll., as amended, and the Act on Consumer Protection in Door-to-Door Sales and Mail Order Sales No. 108/2000 Coll., as amended, remain unaffected by these terms and conditions.
Legal relations and conditions not expressly regulated herein as well as any disputes arising from the non-fulfilment of these conditions shall be governed by the relevant provisions of the Commercial Code or the Civil Code.
6.6. The Seller and the Buyer agree to fully accept distance communication – telephone, fax (including handwritten orders), electronic form of communication, in particular via electronic mail and internet as valid and binding for both parties.
6.7. All personal data provided by the buyer within the order of goods or registration through the glaglass.com online store are collected, processed and stored in accordance with Act No. 122/2013 Coll. on the protection of personal data.
By submitting an order or concluding a purchase contract, the buyer, in accordance with Act no. 122/2013 Coll. consent to the Seller to process, collect and store his personal data for the purposes of concluding the purchase contract, order processing and related communication with the Buyer.
The buyer has the right to access and rectify their personal data, including other legal rights to such data.
6.8 The Seller does not provide, disclose or make available the personal data of the Buyers to any other person, except for: companies providing transportation of goods, to which the personal data of the Buyers are transferred to the minimum extent necessary for the purpose of delivery of the goods.
6.9. Consent to the processing of personal data and the sending of commercial information is granted for an indefinite period of time and may be revoked at any time free of charge by express and specific expression in writing addressed to the Seller, by post, telephone or electronically to the e-mail address petra@glaglass.com. Withdrawal of consent to the processing of personal data will also result in the cancellation of the registration.
6.10. The Buyer has the right to apply to the Seller for redress if he is dissatisfied with the manner in which the Seller has dealt with his complaint or if he believes that the Seller has violated his rights.